We hosted our latest RepliCon virtual conference on March 19th, sharing a fast-paced walkthrough of what we’ve been building and where we’re headed next. This quarter’s sessions highlight the continued pace of shipping across the platform, with updates shaped directly by customer feedback and real-world deployment needs. You’ll also see early momentum around AI, as we begin to incorporate it into both our product and how we build.
Below, we’ve summarized each session and linked to the full recordings so you can dive deeper into the topics that matter most to you.
Ship It & Sleep Well: How GitGuardian Built Bulletproof On-Prem Support
Jérémy Cotineau, Senior Kubernetes DevOps Engineer, GitGuardian
GitGuardian operates in environments where they cannot directly access customer infrastructure, making fast and reliable support challenging but ultimately business critical to success with these types of customers.
Jérémy Cotineau shared how their team built a support system centered around Replicated’s Support Bundles. By extending bundles with additional log collection and embedding them into their workflows, they ensure consistent visibility into customer environments.
They have also integrated AI to analyze bundles, identify root causes, and suggest fixes, reducing escalation and speeding up resolution time. More recently, they introduced a one-click Support Bundle flow directly in their UI, automating collection and streamlining the entire troubleshooting process.
The result is a faster, lower-friction support loop that turns operational issues into product insights while maintaining strict security standards.
Product Update: What’s New for Vendors in the Replicated Platform
Amber Alston, VP of Product, Replicated
This quarter’s updates focused on giving vendors more visibility into customer activity and more control over how they respond.
A major highlight is the new event notifications system, now in beta, with expanded event types, filtering, and routing. Vendors can trigger targeted alerts and send them directly to external systems like Slack or webhooks.
Replicated also improved Support Bundles and Security Center, making it easier to triage issues, enrich bundle data, and better understand CVE risk across environments. Updates to Enterprise Portal and the Vendor Portal further streamline onboarding, automation, and day-to-day workflows.
Looking ahead, the team is continuing to invest in automation, integrations, and AI-driven workflows to help vendors operate at scale.
From Cold Lead to Hot Signal: Wiring Replicated into Your Revenue Engine
Chuck D'Antonio, Director of Sales, Replicated
Self-service trials can remove friction from the buying process, but they can also leave revenue teams guessing. In this session, Chuck D'Antonio showed how Replicated can turn trial activity into useful signals that help sales and operations teams know when to engage.
Using Replicated’s event notifications, Enterprise Portal, and vendor APIs, Chuck demonstrated how vendors can send trial and customer activity into systems like Salesforce. That includes events like trial signups, portal logins, instance activity, downloads, and license milestones. Once those signals are in a CRM, teams can create leads, convert them into opportunities, and track engagement without relying on manual handoffs.
The result is a clearer view into trial activity and customer intent, helping revenue teams prioritize the right opportunities and engage at the right time.
Replicated Installers Update and Roadmap
Alex Parker, Staff Product Manager, Replicated
Alex Parker shared an update on Embedded Cluster v3, the next major evolution of Replicated’s installer experience. First introduced at the last RepliCon, v3 represents a significant redesign with a more complete UI, improved upgrade workflows, and better visibility into what is happening during install and upgrade.
This quarter, the team made major progress toward general availability, including new multi-node support. Alex showed how the updated architecture makes it easier to add nodes earlier in the process, guide customers toward better cluster configurations, and simplify operations overall. The new model also improves resiliency by moving more orchestration to the host rather than relying on in-cluster components.
Looking ahead, the roadmap includes beta availability, more support for customer requested features, expanded install methods, and smoother migration paths from existing Replicated products. The broader message was clear: Replicated is building a more modern, flexible installer experience that is easier to operate today and better positioned to support more deployment patterns over time.