Replicated’s Preflight Checks, Support Bundles, and top-tier Support Team reduce the back-and-forth between your team and your customers, giving you back time and giving your customers a great self-hosted experience.
Give your customers the best support every step of the way. Preflight checks run before an application is installed to check that the customer environment meets the application requirements. Support bundles collect troubleshooting data from customer environments to help users diagnose problems with application deployments.
Preflight checks ensure the cluster or environment meets the requirements for installing or upgrading your application. They provide feedback on missing dependencies or incompatibilities and can block deployment if critical requirements are not met.
Support bundles collect troubleshooting data from customer environments, such as pod logs and cluster information, to help diagnose issues with application deployments. They provide insights that help users resolve problems and equip support teams with the necessary data to reduce resolution time.
Replicated’s Support Team is staffed by experts in Kubernetes, Helm, and of course our Platform. We are here to ensure your onboarding is seamless, your customer deployments go smoothly, and any issues that may arise along the way are resolved quickly.
We even offer 24/7 support to help you with urgent customer deployment issues and concerns.
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